Everything You Buy From us is 100% Guaranteed!

Returns policy

No quibbles. We are so confident in our quality and service if you are unhappy with your art from Arty Prints you may return it in its original condition for a full refund!

To do so simply e-mail within 7 days of receipt, preferably with your reason for return and we will give instructions to proceed based on the item.

Further Terms

1. Items must be returned in original condition within 14 days of receipt.
2. Proof of purchase may be required, e.g. valid order number.
3. This guarantee is limited to a maximum value of £300 per customer.

Faulty goods

If for any reason you believe there is a fault with your goods then you should notify us immediately. We will replace all faulty goods immediately upon receipt.

Exchanging goods

Please note that we are unable to offer a swap or exchange service for your original order. If you wish to place an alternative order then please simply order directly online or call customer care on +44 (0)208 979 8198

Goods ordered in error

Notify us within three working days of receipt, and we will accept a return of goods ordered in error. When this is agreed, all items must be returned as new in the original packaging and they will be exchanged for the correct products at no charge.

Goods supplied in error

If a product is supplied in error, arrangements will be made for the collection of the goods.

Framed artwork

Any framed artwork arriving damaged will be replaced or refunded at the customer's request. The damaged artwork will be collected by our courier and returned to Arty Prints.

Sale or Return

We do supply goods on Sale or Return in some circumstances. Contact our Art Rental department for further info:

Please note the following:

1. Goods must be returned in good condition, carefully repacked in the original packaging;
2. Shipping costs for orders returned will be refunded

Returns process

To make sending things back as convenient as possible, we have designed our returns procedure to be quick and easy:

Step 1 - Notification

1. To initiate the returns process, you need to complete our Returns Form and email it to: or, alternatively, call +44 (0)208 979 8198, quoting your order number and stipulating the reason for the return. Call +44 (0)208 979 8198 for a Returns Form.

Step 2 – Returning the goods

2. As soon as we receive your Returns Form or notification, we will provide you with detailed instructions on how to return your order.

3. We require the goods to be returned in the full original packaging.

4. Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.